Privacy Policy for Bookwie Partner

1. Introduction

This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of information by Bookwie ("Company," "We," "Us," or "Our") through the Bookwie Partner mobile application (the "App"). This Policy applies to service providers, vendors, and business partners ("Partner," "Vendor," "You," or "Your") who use our platform to offer beauty, wellness, and lifestyle services to customers.

By downloading, installing, or using the Bookwie Partner App, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not use the App.

Contact Information:
Email: support@bookwie.com
Address: Pakrutty Building, 5th Floor, Kerala, India

2. Information We Collect

2.1 Personal Information

Account Information:

• Full name
• Email address
• Phone number
• Date of birth
• Profile photograph
• Government-issued ID (for verification purposes)

Business Information:

• Business name and description
• Business registration details
• Business category and service types
• Business address and location
• Operating hours
• Team member details (names, roles, photos)

Financial Information:

• Bank account details (account number, IFSC code, account holder name)
• Payment transaction history
• Earnings and wallet balance
• Tax information (GST number, PAN card, if applicable)

2.2 Service and Portfolio Information

• Service descriptions, pricing, and duration
• Portfolio images and videos
• Customer reviews and ratings
• Promotional content and offers
• Service categories and specializations

2.3 Location Information

We collect precise location data when you set your business location, enable location services, or update your service area. This helps customers find your business and enables location-based features.

2.4 Camera and Photo Library Access

• Upload profile photos
• Add portfolio images
• Create service listings with images
• Upload team member photos
• Share promotional content

2.5 Booking and Transaction Data

• Customer booking requests and confirmations
• Appointment history and status
• Service completion records
• Payment and transaction details
• Cancellation and refund information
• Customer communication records

2.6 Device and Usage Information

• Device type, model, and operating system version
• Unique device identifiers (UDID, advertising ID)
• IP address
• App version and usage statistics
• Log data, crash reports, and error logs
• Screen views and navigation patterns
• Push notification tokens

2.7 Communication Data

• Messages exchanged with customers through the App
• Communications with Bookwie support
• Notifications and alerts
• Feedback and reviews

2.8 Notification Data

• Firebase Cloud Messaging (FCM) tokens
• Notification preferences and settings
• Notification delivery and interaction data

3. How We Use Your Information

We use the collected information for service provision, business operations, analytics, communication, security, compliance, and marketing personalization.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties.

5. Data Storage and Security

6. Third-Party Services and Integrations

• Firebase (Google)
• Payment Gateways
• Google Maps and Location Services
• Cloud Storage Providers
• Analytics Services

7. Permissions and Device Access

Permission	Purpose	Required / Optional
Camera	Profile, portfolio, and service images	Required
Photo Library	Select and upload images	Required
Location	Business location and discovery	Required
Notifications	Booking alerts and updates	Required
Internet	App functionality	Required
Storage	Cache data for performance	Required

8. Your Rights and Choices

You may access, update, port, delete your data, withdraw consent, or raise objections by contacting support@bookwie.com.

9. Children's Privacy

The Bookwie Partner App is intended for adults (18+). We do not knowingly collect information from children.

10. Data Breach Notification

In case of a data breach, affected users will be notified as required by law, and appropriate mitigation steps will be taken.

11. Changes to This Privacy Policy

We may update this Policy periodically. Continued use of the App after changes constitutes acceptance of the updated Policy.

12. Contact Us

Bookwie Support Team
Email: support@bookwie.com
Address: Pakrutty Building, 5th Floor, Kerala, India